BEGIN A CONVERSATION

We're ready when you are.

Tell us what you need. We take it from there.

We do not keep office hours. A flight at 3am, a car at dawn, a security request mid-flight; whenever it lands, someone is already on it.

RATHER SPEAK DIRECTLY

+44 20 7788 8456

Office. Always answered.

+44 7788 849 080

WhatsApp. Fastest route to a reply.

info@alighttravel.com

Written enquiries and
documentation.

reservations@alighttravel.com

Booking changes, billing and
payment queries.

MAYFAIR OFFICE

11 Old Bond Street, Mayfair, London W1S 4PN

By appointment only.

EXISTING BOOKINGS & POLICIES

For current clients

Booking terms, complaints procedure, and payment details for clients with an
existing booking or charge.

01

Cancellation & refund terms

Cancellation windows by service, deposit treatment, and refund timing.

BOOKING TERMS →

02

Complaints procedure

How to raise a formal complaint and the timeline for resolution.

READ PROCEDURE →

03

Payment methods

Card via regulated provider, Visa, Mastercard, Amex and bank transfer.

PAYMENT →

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WHAT HAPPENS NEXT

Three steps,
one direct line.

01

We respond personally.

Every enquiry is read and responded to by the founder, usually within one working day. Urgent matters are responded to within hours. There is no triage system, no automated reply, no junior gatekeeper.

02

We have a real conversation.

A short call or exchange to understand what you need, what you do not need, and what success looks like. We ask questions because the brief is rarely fully formed at first contact, and that is normal.

03

We propose, then deliver.

A clear written proposal with scope, approach and cost. Once agreed, we deliver. From that point onward you have one direct line, one point of accountability, and one consistent standard.