TERMS AND CONDITIONS

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Alight Travel", "we", "us", or "our" means Alight Travel Ltd, a company registered in England and Wales (Company No. 17094672), with its registered address at 11 Old Bond Street, Mayfair, London, W1S 4PN.
• "Client", "you", or "your" means the individual, corporate entity, or organisation that engages Alight Travel for services.
• "Services" means the ground transport, private aviation, close protection, and private travel services arranged or delivered by Alight Travel, including industry-specific offerings for corporate, film, events, and partner clients.
• "Operator" means any third-party supplier engaged by Alight Travel to deliver any element of the Services, including aircraft operators, chauffeur companies, hotels, venues, security providers, and other suppliers.

2. Scope and Acceptance

These Terms and Conditions govern the commercial relationship between Alight Travel and the Client. By engaging Alight Travel, whether by written instruction, email, message, or payment of an invoice or deposit, the Client accepts these Terms and Conditions in full.

Specific bookings are also subject to our Booking Terms, which apply alongside these Terms and Conditions. In the event of any conflict, the provisions in the Booking Terms shall prevail in respect of an individual booking.

3. Role of Alight Travel

Alight Travel is a private travel management company. We arrange and coordinate services on behalf of clients, drawing on a curated network of vetted operators. We do not own or directly operate aircraft, vehicles, or venues.

Where Alight Travel arranges a service to be delivered by a third-party operator, the underlying contract for that service is between the Client and the operator. Alight Travel acts as agent for the operator and as the Client's advocate in arranging and managing the booking. Where a service is delivered directly by Alight Travel, that service is provided under these Terms and Conditions.

Certain regulated travel bookings, where applicable, are placed under the regulatory arrangement of an accredited host agency partner. The way this applies to individual bookings is set out in our Booking Terms.

4. Quotations and Confirmation

Quotations are provided in good faith based on the information available at the time. Quotations are subject to operator availability, route or venue access, and applicable taxes and fees, and do not constitute a confirmed booking.

Confirmation of a booking requires written acceptance by the Client, receipt of any required deposit or full payment in cleared funds, and the issue of a written booking confirmation by Alight Travel. Until all three are in place, services remain provisional and Alight Travel cannot guarantee availability or pricing.

5. Payment

Payment is typically made by bank transfer (CHAPS or Faster Payments) to the account specified on the invoice. Where card payment is offered, it may be accepted via a regulated third-party payment processor; details of the processor in use will be confirmed at the time of invoice. Card data is processed by the third-party provider and is not stored by Alight Travel.

Unless agreed otherwise in writing, payment is due in cleared funds in accordance with the terms set out on the relevant invoice. Alight Travel reserves the right to withhold or cancel any service where payment has not been received in full and in cleared funds by the agreed deadline.

All sums due to Alight Travel are payable without set-off, deduction, or counterclaim. Late payment may attract interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Changes and Cancellation

Detailed provisions relating to changes, cancellation, and operator-driven amendments are set out in our Booking Terms and apply to every booking. The Client acknowledges that operator cancellation charges may rise sharply close to the service date and, in some cases, may equate to the full price of the service.

In addition to operator charges, Alight Travel may apply a management or administration fee to reflect the time and resources invested in arranging a booking. Any such fee will be communicated in writing.

7. Force Majeure

Neither Alight Travel nor the relevant operator will be liable for failure to perform any service where performance is prevented or materially affected by events outside reasonable control. Such events include, without limitation, severe weather, natural disasters, acts of war or terrorism, civil unrest, government action, regulatory closure of airspace or borders, strikes, pandemics, and any other event of force majeure.

8. Travel Documentation and Compliance

It is the Client's responsibility to ensure that the Client and any guests hold valid passports, visas, health certifications, and any other documentation required for the journey. Alight Travel can advise on requirements where reasonably possible but does not accept responsibility for losses arising from missing or invalid documentation.

Clients must comply with all applicable customs, immigration, aviation, and security regulations at every point of the journey.

9. Conduct

Operators reserve the right to refuse boarding, transport, or service where a Client or guest is, in the reasonable opinion of the operator, intoxicated, abusive, or otherwise unfit to travel or be served. Where service is refused on these grounds, no refund will be due from Alight Travel and additional costs, such as repositioning, re-routing, or third-party damages, may be charged to the Client.

10. Insurance

Clients are strongly advised to hold comprehensive private travel insurance covering cancellation, curtailment, medical treatment, repatriation, and personal effects. Alight Travel does not provide travel insurance and does not act as an insurance intermediary.

11. Liability

Where Alight Travel delivers a service directly, our liability in respect of that service is limited, save where otherwise required by law, to the price paid by the Client for the service in question. Where Alight Travel has arranged a service to be delivered by a third-party operator, the operator's own terms govern liability for that service, and Alight Travel's liability is limited to the exercise of reasonable skill and care in arranging the booking.

Alight Travel does not accept liability for indirect, consequential, or special losses, including loss of profit, loss of opportunity, loss of reputation, or loss of data.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

12. Security Services

Where security services are provided as part of an engagement, all personnel are deployed through licensed providers operating under the Security Industry Authority (SIA) regulatory framework. Specific scope, deployment, and protocols will be set out in writing on a per-engagement basis. Security services are provided on a strictly confidential basis and are not discussed publicly.

13. Confidentiality

Alight Travel treats all Client information as strictly confidential. Information is shared with operators, suppliers, and personnel only to the extent necessary to deliver the Services. The Client agrees that any commercially sensitive information provided by Alight Travel, including pricing, supplier identities, and operational arrangements, is also held in confidence and is not to be disclosed to third parties.

14. Intellectual Property

All content, branding, written materials, and creative output produced by Alight Travel, including itineraries, proposals, and marketing collateral, remain the intellectual property of Alight Travel Ltd. Such materials may not be copied, distributed, or reproduced without prior written consent.

15. Data Protection

Alight Travel processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The full details of how we collect, use, and protect personal data are set out in our Privacy and Cookies Policy, available at alighttravel.com.

Data subject requests, including requests for access, correction, or deletion, should be sent to info@alighttravel.com.

16. Anti-Bribery and Sanctions

Alight Travel is committed to compliance with the Bribery Act 2010 and applicable UK and international sanctions regimes. Alight Travel will not knowingly engage with any party that is subject to sanctions or that is engaged in conduct that would breach applicable anti-bribery legislation. The Client warrants that engagement with Alight Travel is lawful and consistent with these requirements.

17. Termination

Either party may terminate the relationship by written notice. Termination does not affect any rights, obligations, or liabilities accrued before the date of termination, nor any provision of these Terms and Conditions intended by its nature to survive termination, including provisions relating to confidentiality, intellectual property, data protection, and liability.

18. Amendments

Alight Travel may update these Terms and Conditions from time to time. The current version will always be available at alighttravel.com. Material changes will be communicated where reasonably practicable. Continued engagement following any update constitutes acceptance of the revised Terms and Conditions.

19. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith to replace any invalid provision with a valid provision that achieves, to the greatest extent possible, the original commercial intent.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these Terms and Conditions or any service provided by Alight Travel shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where applicable consumer law provides otherwise.