CREDENTIALS
Accredited, protected, trusted.
The accreditations and partnership arrangements that underpin every booking placed through Alight Travel.
How Alight is structured.
Alight Travel Ltd is a private travel management house based in Mayfair, London. We act as the single point of contact for our clients across chauffeur, aviation, security and concierge services, and we manage every relationship directly.
For travel arrangements that fall under regulated travel agency activity commercial flights, packaged travel and flight-inclusive arrangements, we work with a network of accredited host agency partners who hold the relevant industry credentials and provide the regulatory framework, financial protection and consumer protection that those credentials guarantee.
Every booking placed through Alight is therefore covered by the appropriate accreditation, regardless of which entity holds it. Our clients receive the protection of the credentials below in full.
ACCREDITATIONS
The credentials behind
every booking.
IATA
International Air Transport Association
WHAT IT IS
The global accreditation body for the airline industry. IATA accreditation authorises an agency to issue tickets on behalf of member airlines and to handle airline reservations through the global distribution system.
WHAT IT MEANS FOR YOU
Flights booked through Alight are issued via an IATA accredited partner. This guarantees that ticket stock is genuine, fares are sourced from authorised distribution, and all bookings comply with airline industry standards.
ATOL
Air Travel Organiser's Licence
WHAT IT IS
The UK Civil Aviation Authority's financial protection scheme for flight-inclusive travel arrangements. ATOL ensures that if a travel provider fails financially, customers are either flown home or refunded.
WHAT IT MEANS FOR YOU
Any flight-inclusive arrangement booked through Alight is sold under the ATOL of our accredited partner. You receive an ATOL Certificate at the point of booking, confirming financial protection in the event of supplier failure.
ABTA
The Travel Association
WHAT IT IS
The UK's largest travel trade association, setting standards for booking conduct, customer service and dispute resolution across the industry.
WHAT IT MEANS FOR YOU
Bookings made through Alight are conducted under ABTA's Code of Conduct via our accredited partner. This provides access to ABTA's independent dispute resolution scheme and ensures bookings are handled to recognised consumer protection standards.
VIRTUOSO
The Global Network for Luxury Travel
WHAT IT IS
An invitation-only network of the world's leading luxury travel agencies, with relationships at over 2,300 partner properties globally. Membership unlocks exclusive client benefits including room upgrades, complimentary breakfast, hotel credits, early check-in, late check-out and VIP recognition.
WHAT IT MEANS FOR YOU
Hotel bookings made through Alight via our Virtuoso accredited partner are placed under the partner's Virtuoso membership. You receive the full Virtuoso benefits at participating properties, at no additional cost above the published rate.
SPEAK TO US
Speak to us directly.
For any further questions about our credentials, our partnership model, or the protection that applies to a specific booking, please contact us directly.